ik44 Privacy Policy — Your Data, Your Rights

📄 Introduction

This Privacy Policy ("Policy") describes how ik44 ("we", "us", "our") collects, uses, stores, and protects personal information provided by players ("you", "your") when you access or use the ik44 platform at ik44.pro. This Policy applies to all users of the platform regardless of their location within Bangladesh, whether they are accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

By registering for an ik44 account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, please do not use the ik44 platform. This Policy should be read alongside the ik44 Terms & Conditions.

🔑 Privacy at a Glance

📋 Information We Collect

ik44 collects personal information through several channels in the ordinary course of providing its services. The categories of information we collect are described below. We collect only the information that is necessary and proportionate to the purposes for which it is used.

⚙️ How We Use Your Information

ik44 uses the personal information it collects exclusively for the following purposes. We do not use your data for purposes incompatible with those stated below, and we do not engage in automated decision-making that produces legal or similarly significant effects without human oversight.

• To create, verify, and manage your ik44 account, including identity verification (KYC) as required for anti-money laundering compliance.
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank and other supported payment methods, and to maintain accurate financial records.
• To provide you with access to our full range of games, cricket and sports betting markets, live casino, and promotional offers.
• To monitor gaming behaviour for responsible gaming purposes, including identifying signs of problematic gambling, and to implement deposit limits or self-exclusion if requested.
• To detect and prevent fraud, money laundering, cheating, multi-accounting, and other prohibited activities on the platform.
• To communicate with you regarding your account, transactions, bonus offers, platform updates, and responses to your customer support queries.

⚖️ Legal Basis for Processing

ik44 processes your personal data on the following legal grounds. At least one of these grounds applies to each processing activity described in this Policy.

• Contract performance — processing that is necessary to fulfil our obligations to you under the ik44 Terms & Conditions, including account management, game access, and financial transaction processing.
• Legal obligation — processing required for compliance with applicable anti-money laundering regulations, KYC requirements, tax reporting obligations, and any other legal requirements applicable to ik44.
• Legitimate interests — processing for fraud detection, security monitoring, platform improvement, and responsible gaming monitoring, where these interests do not override your fundamental rights and freedoms.
• Consent — where we send you optional marketing communications about bonuses, seasonal promotions (e.g. Eid offers, BPL season promotions, Pohela Boishakh specials), or other personalised offers, we do so on the basis of your consent, which you may withdraw at any time by contacting customer support.

🤝 Sharing Your Information

ik44 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared with third parties only in the following limited circumstances, and always under appropriate data protection safeguards.

💳 Payment Data and Mobile Banking

ik44 recognises that mobile banking is the primary financial tool for most players in Bangladesh. When you use bKash, Nagad, Rocket, or Upay to deposit or withdraw, the transaction is processed through the respective provider's own secure infrastructure. ik44 does not store your full mobile banking PIN, password, or any credential used to authenticate with your mobile banking app. ik44 records only the transaction reference, amount in BDT, timestamp, and the masked identifier associated with your mobile banking account (e.g., a partially visible mobile number).

For card-based payments (Visa, Mastercard), payment card data is processed by a PCI-DSS compliant payment gateway. ik44 does not store full card numbers, CVV codes, or card expiry dates on its own servers. Tokenised card references used for repeat transactions are managed by the payment gateway provider, not by ik44 directly.

🍪 Cookies and Tracking Technologies

ik44 uses cookies and similar local storage technologies on the platform to support essential site functionality. ik44 does not use third-party advertising cookies, cross-site tracking pixels, or behavioural targeting technologies. The cookies we use fall into the following categories:

• Session cookies — used to maintain your login state during an active session on the platform. These expire when you close your browser or log out.
• Security cookies — used to support CSRF (cross-site request forgery) protection and other security mechanisms that protect your account from unauthorised access.
• Preference cookies — used to remember your language preference, display settings, and other personalisation choices you have made on the platform.
• Analytics cookies — used to collect anonymised, aggregated data about how users navigate the platform, which pages are most visited, and where technical errors occur. This data does not identify you individually.

Most modern mobile browsers on Android and iOS allow you to control cookie behaviour through browser settings. Disabling essential cookies may prevent some features of the ik44 platform from functioning correctly, including the login session and deposit flow.

🗂️ Data Retention

ik44 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means that active account data is retained for the duration of your account relationship with ik44, plus an additional period as required by applicable anti-money laundering and financial record-keeping regulations. Account data associated with a closed account is typically retained for a minimum of five years following account closure, unless a longer period is required by law.

Where you have provided consent for marketing communications and subsequently withdraw that consent, ik44 will cease sending marketing communications promptly. However, transactional and compliance-related records associated with your account will be retained for the full statutory period regardless of marketing consent withdrawal.

✅ Your Data Rights

As a user of the ik44 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact ik44 customer support. We will respond to all verified requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data ik44 holds about you, including your account information, transaction history, and any KYC documentation on file.
• Right to rectification — if you believe that any personal data ik44 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing — you may request that ik44 restrict the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to withdraw consent — where ik44 processes your data on the basis of consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

🛡️ Security Measures

ik44 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the ik44 platform, encrypted storage of sensitive account data at rest, strict internal access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of platform infrastructure.

Despite our security measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ik44 will notify affected users promptly and take all necessary remedial steps. You are responsible for maintaining the confidentiality of your own ik44 account credentials, including your password and any OTP codes sent to your registered mobile number. ik44 customer support will never ask you to share your password or OTP.

🔞 Minors and Age Verification

ik44 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Age verification checks are applied at the point of registration and may be re-applied at any time during the account relationship. If ik44 discovers that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations), and any remaining balance will be returned to the original payment source after review. Parents or guardians who believe that a minor has registered on ik44 should contact us immediately at [email protected].

🔗 Third-Party Links

The ik44 platform may contain references to game providers and payment partners. These third-party services operate under their own independent privacy policies, which ik44 does not control. ik44 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policy of any third-party service you use in connection with the ik44 platform, including your mobile banking provider (bKash, Nagad, Rocket, Upay) and card network (Visa, Mastercard).

🔄 Changes to This Privacy Policy

ik44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made to this Policy, ik44 will notify registered users via a notice on the platform or by SMS to the registered mobile number. The updated Policy will be effective from the date of publication on the ik44 website.

Your continued use of the ik44 platform after any updated Privacy Policy has been published constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must stop using the platform. You may request account closure and deletion of eligible data by contacting customer support.

✉️ Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ik44 handles your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related queries promptly. ik44 customer support will never request your account password, OTP, or full payment credentials in any communication.